Refund policy

Last updated: September 9, 2026

Return window

You can return an item within 7 days of the delivery date. Returned items must be unopened, unused and still sealed in their original packaging. Include your order number so we can match the return to your purchase.

What cannot be returned

For safety reasons we cannot take back opened or partially used consumables, items with a broken seal, or products that have been stored outside the conditions printed on the label. Gift cards and sale items marked as final sale are also excluded.

How to start a return

Email hello@shopshroomies.com with your order number and the item you want to send back. We reply within one business day with the return address and a return reference. Please do not ship anything back before you have that reference.

Return shipping

You pay the return postage unless the item arrived damaged or we sent the wrong product. Use a tracked service and keep the receipt; we cannot refund parcels that do not reach us.

Refunds

Once the parcel arrives, we check the seal and packaging and confirm the outcome by email within three business days. Approved refunds go back to the original payment method. Card issuers usually post the credit within five to ten business days. Original shipping charges are not refunded unless the return is our fault.

Damaged or wrong items

If a product arrives damaged, leaking or different from what you ordered, email us within seven days of delivery with photos of the item and the outer box. We send a replacement or refund the item in full, including the shipping you paid, and you do not have to return the damaged goods unless we ask for them.

Order cancellations

Orders can be cancelled free of charge as long as they have not been handed to the carrier. Email us right away; once a tracking number exists, the order has to go through the normal return process.

Questions

hello@shopshroomies.com · Shop Shroomies, 1309 Coffeen Ave, Sheridan, WY 82801