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Talk to a real person
Question about an order, a product, or which mushroom is right for you? Send it over. A real member of our team reads every message and usually replies within one business day.
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Quick answers
Common questions
How long until I hear back?
Usually one business day, Monday to Friday. Weekends and holidays take a little longer.
Where is my order?
Orders are processed in 1 to 3 business days, and most arrive within about 3 to 5 business days of shipping. A tracking link is emailed as soon as it's on its way, and it's in your account too. If it has been longer than that, send us your order number and we'll chase it down.
Why did my order arrive in more than one package?
Shop Shroomies carries products from a range of brands, and some ship from different warehouses. Your order can arrive in separate packages, each with its own tracking number. If part of it is still missing after everything shows delivered, let us know.
Do you offer free shipping?
Yes, free shipping on orders over $49. Below that, a flat shipping rate is shown at checkout.
Can I change or cancel an order?
If it hasn't shipped yet, usually. Message us with your order number as soon as you can and we'll try to catch it before it leaves.
Do you offer wholesale?
Yes. Pick "Wholesale" in the form above and tell us about your shop, or head to our wholesale page.
Where do I find lab results?
On each product page, under the product details, wherever the brand provides current third-party testing.
Something arrived damaged.
Send a photo along with your order number and we'll make it right.